What is the escalation matrix?
Learners can follow the below escalation matrix to resolve any of their queries and concerns:
Call our Student Success Managers at 8527704800 l Mon-Sat (10 AM - 5 PM) (Calls shall be recorded
for quality purpose)
Service Request module- To raise an online request (Query shall we monitored for timely resolution).
We ensure bilateral communication and the concerned authorities will revert to the student within
Mail: Write to us at firstname.lastname@example.org
Does the learner get course mentors?
Yes. Course Mentor shall be providing academic support to learners and also manage virtual teacher
learner interaction groups.